Returns & Refunds
Standard Return Policy
There are a few important things to keep in mind when returning an eBook you purchased from the Store:
- You have 14 calendar days to return an item from the date you purchased it.
- You have not viewed or printed, in total, more than twenty percent (20%) of the eTextbook.
- You have not used any included access codes for any online resource that came with your eTextbook purchase.
- You have not previously returned the same eBook from a prior purchase.
- You are not returning an eBook from one of the publishers in our Return Policy Exceptions.
- You have not returned a total of 3 or more eTextbooks in the past 90 days across all of your Accounts.
- You can only return items purchased directly from the Store.
Returns for eBooks purchases through other retailers are subject to their respective returns and refunds policy.
We provide irrevocable goods, we do not refund after the order is completed and the product is sent. As a customer, you are responsible for understanding this when purchasing any item at our site.
To clarify, we will NOT issue refunds for any of the reasons below:
- You purchased the eBook because you thought that this was a physical book. We have made it very clear that our products are electronic and not physical in the description.
- You don’t need the eBook anymore due to unforeseen circumstances (dropping classes, professors changing books, etc.).
- You wanted another title but mistook the eBook you bought for that title. We have included in great detail the cover, title, ISBN, sample pages of the eBook so there is no way that you can mistake this eBook for another.
- The eBook did not meet your expectations. We are not responsible for false expectations.
- You purchased the wrong edition. We made it very clear in product description.
- You are unable to open the compressed ZIP file(s) or individual chapter files contained within because you do not have the required software on your computer.
- The eBook page number is different from print version, it is commonly known that the layout of ebooks can be different from its physical version.
- You thought you were purchasing the textbook while you ordered its solution manual or test bank. We made it very clear in product page title, description and sample pages to make sure that customers are fully aware of the content before purchasing.
Due to product characteristics, sometimes there will be unexpected problems. Therefore, we will refund you in the following cases
- Repeated payment: in some cases, you may have paid twice for the same item due to Internet delay. We will issue full refund for the duplicate payment.
- Download issues: it may happen so that you are having problems while downloading the product. Claims regarding such issues must be submitted at our contact page. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading within 3 days may result in a refund decline.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
- Product not-as-described: such issues should be reported to us within 3 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Sample product pages are available for evaluation purpose at our Download Sample section on every product page.
All refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within 3 days of your original purchase.
How may i contact you?
You can contact us by e-mail or “contact us” page which you can find at the bottom of our website. We will reply you within 24 hours.
When will i receive my refund or exchange?
A full refund (or a replacement product) will be issued after we have received, inspected and confirmed that the returned products meet the qualifications to be refunded or exchanged. (The money will be refunded immediately or lasts from 3 to 7 days depending on the payment method you use.).
Although items for sale on our store are final sale, we are more than happy to accommodate refunds on all products that arrive defective, broken, or otherwise not in usable condition. Products being returned for a refund due to defect must be unworn/unused, in their original condition and be sent back with their original packaging.We want that customers to be always satisfied with our products and services. So if you are not satisfied, do not hesitate to contact us so we can better assist you.